Sienna Inn
Privacy Policies

Sienna Inn: Our Commitment to Privacy

Your privacy is important to us. This Privacy Statement explains how Sienna Inn, an independent hotel in Channelview, TX, may collect, store, and use the information you provide to us, whether online, by telephone, or in person.

Browsing and Data Collection

This website does not collect personally identifiable information (PII) when you browse unless you voluntarily and knowingly provide it to us. We will not know your name or email address just because you browse our site.

When you request a page from our website, we may automatically collect and store non-personal data, including:

  • The Internet protocol (IP address) of your computer.
  • Your browser software and operating system.
  • The date and time you access our site.
  • The Internet address of the site that linked you directly to us.

We use this information solely to measure website usage, ensure the site works correctly, and help us improve its usefulness and functionality.

Cookies and Pixel Tags

Cookies

Our website uses "cookie" technology. Cookies are small encrypted text files that our site stores on your computer.

  • Our site requires the use of cookies during the online reservation process to keep your search and booking information together across multiple pages.
  • Cookies allow us to customize our website to your needs and measure usage to make our information more pertinent.
  • We use "session" cookies (temporary, deleted when you close your browser) and "persistent" cookies (remain until deleted or expired).
  • We do not use cookies to collect any PII about you other than what you voluntarily provide to us.

You may set your browser to block cookies, but doing so will adversely affect your ability to complete online reservations and use certain site functionality.

Pixel Tags

We may use pixel tags (also known as “clear gifs” or “beacon gifs”). These are not visible to the user and are not used to collect any PII. We and our service providers may use pixel tags to improve customer service, learn how visitors use our website, and allow us to better target online offers and promotions.

Information We Collect When You Make a Reservation

If you make a reservation (online, over the phone, or in-person), we ask for information including: name, address, telephone number, email address, credit card number, room preference, and similar details.

  • The PII you provide is used strictly for the purpose of meeting your reservation request and providing services to you during your stay.
  • After your stay, we may use your information (other than credit card details) for the marketing of Sienna Inn products and services, unless you tell us otherwise.
  • Email Use: If you provide your email, we use it to send reservation confirmations, pre-arrival messages, and notify you about special offers and promotions from Sienna Inn.

It is our intention to only send you email communications that will be useful to you. You will always be provided with the choice to opt-out of future marketing emails by following the unsubscribe instructions provided in the email.

Credit Card Information and Security

When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line. Our systems are designed to protect this information.

  • We do not share or sell your credit card information with any third parties except to the extent necessary to complete the transaction (e.g., to the credit card processor).
  • After the information reaches Sienna Inn, it is stored on a secure server behind firewalls designed to block unauthorized external access.
  • We maintain physical, electronic, and managerial procedures to safeguard the information we collect and store electronically. However, due to the inherent risks of the internet, we cannot provide a 100% guarantee of data security.

Legal Issues and Disclosure

This is a United States website and is subject to the laws of the United States and the State of Texas.

  • We will disclose PII without your permission when required by law, or when we in good faith believe that such action is necessary to investigate or protect against harmful activities to Sienna Inn guests, visitors, or property.
  • We do not collect or maintain information at our website from those we actually know are under 13 years old.

Phishing Warning

Please note that Sienna Inn will never send you an email requesting your password, credit card number, or social security number. If you receive a fraudulent email that appears to be from us, please delete it and consider reporting it to the Federal Trade Commission.

Comments or Feedback

If you have comments or would like to provide feedback to this Privacy Statement, please contact us at siennainntx@gmail.com or by sending a letter to: Sienna Inn, Attn: Customer Care, 15613 E Freeway Service Rd, Channelview, TX 77530. You may also reach us by phone at +1 (281) 457-2602.